UPS

تجربه سيئة جداً
لا انصح بالتعامل معها
اول مره واخر مره اتعامل مع هذه الشركة التعبانة
حسبي الله ونعم الوكيل
يدفعونك ضريبه على منتج تم ارجاعه للبائع لوجود عيب مصنعي
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The gentleman at the office was very helpful and asked me to send him the email for the return and they printed out everything for me.
And I received all the notification through my email.
Fast and easy.

A shipping company that eats our heads with Jim Casey who borrowed a 100 USD from his friend and built a multi million company. Let me break it to you this company is Rubbish on all levels. Communication level, Call center level, Not trained employees. They are just a waste of time and money. STRONGLY Not recommended. They don't even have a complaint option on their call center automated msgs, neither on their rubbish website. They force you to hear about Jim Casey and their usless information for 100 times till one sleepy agent answer your call with no information given.

المندوب قاعد في السيارة ويطلب اعطيه رمز التسليم ولا بيمشي!
طيب لازم اعاين الشحنة قبل ممكن تكون مفتوحة أو البيانات خطأ.
ليه ما فيه الخزائن الذكية في السعودية مثل باقي ups في العالم و يكون التسليم من خلالها بدل ما نتعامل مع الأشكال هذه!

أسوء خدمة توصيل شهدتها في حياتي المندوب لا يستجيب وفي قطع الإتصال في وجهي بعد الكلام معه تم ألغى طلب لاكن العيب على شركة نمشي التي تعاملت معة هذا خدمة توصيل بتصل بخدمة العملاء في نمشي في إمرات عربية إلى مملكة العربية السعودية إد كانت سوف ترسل لي طلبي مع هذا ups أنا أشكر فوت لوكر على خدمة توصيل و مندوبيها لا أنصح بها و شكرا

I believe its the worst logistics company ever in KSA. I was expecting my shipments to be arrived in Wednesday as that contained some important documents, the delivery guy called me and said would deliver it by afternoon and then rescheduled it for Thursday without my consent, again they never showed up on Thursday and promised me that it would be delivered it by Sunday.

Again, I called their customer service and they told me that the driver is on the way, but again they didn't show up. I called their hotline number several times but its not working anymore.

I have strictly advised all my suppliers as not to ship any of our company items with UPS ever again.

Professional company and I respect
But they must decrease the count of numbers in their tracking no. It's very long

Worst delivery shipment company in KSA. If you have any chance by not choosing them whatever it is choose the otherone. Their system is misleading with the customs information, you cannot find proper customer support the guys opening the phone will not solve any issues. Thanks to a Saudi friend, I could get an answer. As expat you have no chance.

UPS هي واحدة من أكبر شركات الشحن والخدمات اللوجستية العالمية وأكثرها ثقة في جميع أنحاء العالم. شحن وتتبّع عمليات التسليم المحلية والدولية وشحن البضائع .

من افضل الكافيهات في مدينة الرياض كخدمة وجودة وتعامل راقي من طاقم العمل والاسعار في متناول الجميع

الشحنة حقتي وصلت من اسبوع و طوال هالاسبوع كانت جالسه عندهم في المستودع و كل يوم يقولون لي بكره نوصلها لك واذا اتصلت قلت لهم ماجتني قالو عنوانك ناقص مع ان عنواني كامل ولا فيه اي غلط وعلى هالحال اكثر من اسبوع لين ماطفشت ورحت استلمتها من المستودع في السلي و راح علي وقتي وفوق كذا خدمة العملاء جداً سيئة اذا حاولت تتصل عليهم مايردون عليك تضطر انك ترجع تتصل اكثر من مره بالعربي اذا عندك شحنه لاتفكر تستلمها عن طريقهم ولا تشحنها عن طريقهم لانك بتتبهذل

No answer on Customer service number! My shipment is delayed and keeps getting rescheduled and I can’t contact anyone for assistance! Worst

There is No way to a service to be worse than this, they are mastering “How to make costumer suffer, and stay in delusion”. When my Package arrives, the driver call me and close very fast to save his SIM balance! Really! 2022 and still this practice out there. The next day I call him and he said, I was try to reach you. And next day he call me on the mid of the weak at 2: 00 PM saying come and take it now or I will leave (there is no office in my area). Soon after I decided to leave my work and go to take it from him. Then he call me again and said I already left! Wait until tomorrow! It is insane.

اسوء شركة شحن تعاملت معها في حياتي، رقم خدمة العملاء لا يعمل وتتصل الف مرة لين يلقط معك مرة واذا لقط يردون عليك ويقفلون في وجهك ، تأخير غير معقول في الشحنات وعدم وجود اي وسيلة للتواصل

Worst shipping company in Saudi.
Always know if something get chipped through them I'm gonna have a hard time Then ever answer the help phone the website Absolutely Is useless.

I will always pay extra to get things shipped through DHL.

مب منطقي ان شحنه واصله لهم لها ١٠ ايام وحاولت بكل السبل بالاتصال بكل الارقام الموجوده وبكل اوقات العمل وزيارة فرع وايميلات عشان استلم ولا اقدر! وفوق كل هذا مرسلين ايميل تهديد اذا ما استلم العميل خلال ١٠ ايام ترجع الشحنه للمصدر!
طيب رد علي عشان استلم!
اكثر شي متحسف عليه تقييم النجمه ليت فيه صفر وحتى والله كثير عليهم مفروض يصير فيه تقييم بالسالب

Worst experience. Delayed shipment and horrible customer service. No one picks up the phone.
أسوأ خدمة عملاء. ما حد يرد على التليفون والشحن متأخرة جدا

People keep saying this is the worst shipping company
I think this is the worst company of all
staff literally lies to you about your shipment.and then set your shipment to couldn't find your location.based on the driver request who literally was at my door but came in a time I wasn't there.and I told him give me anytime and I will be there.never faced such problems with any company

this company is a joke.

Very bad!
the worst shipment company I think when it comes to international cargo
I like to give less than 0 for my rate if possible

No one is responding on toll free. Poor service. Tried multiple times to get connected over call but at last had to visit UPS at malik fahad branch road to resolve issue.

Worst service I have ever felt with. No one answering the Cs calls is normal. When finally answered they send the shipment to a total other place! For 20 days I couldn't get my parcel

الشركة الأسوء في السعودية في خدمات الشحن!
تأخير في توصيل الإرساليات واستهتار من قبل المناديب،، وإهمال في العنياية بالشحنات

Better shut your service instead of irritating comman man with your pathetic service. All correct address is wrong address to UPS fake liers managing the ups.

Worst service ever. The delivery guy kept saying he’ll show up then never does. They have the worst communication ever and dont know what quality customer service is.

Worst service. An incoming package from US is updated as address is not able to locate. While daily I am getting currier from DHL and FedEx from that address. A bunch of lazy delivery staff not even bother to find out the location!

نصيحة أخ اذا تشتري من برا اكثر من ١٠٠٠ ريال لا توصل عن طريق ups. لانهم يخلون بضاعتك بالجمرك و يقولون عليك (خليه يولي) و يهملونك الين تروح بنفسك تخلصها. الافضل هم dhl يخلصولك بضاعتك و يجيبولك ورق التخليص الجمركي. شركة بطيئه و فاشلة في الشحن الدولي الذي يتطلب جمارك.

Worst of all time

Guy answered my call was very rude. They effortlessly not even try to call you to get any needed information, they will just hold your Parcel and wait for you to ask for it!
Then you have to wait another day to be delivered.

سيءءءءء جدااا ماعمري شفت خدمة عملاء وقحين زي كذا

تصنف كأسوا شركة شحن على مر التاريخ ، شحنتي اسبوعين ما استلمتها واتصل ما يشبك واتصل على مندوب بعد وصول الشحنه بأسبوع وانا ابعد عن الرياض ١٧٠ كيلو يقول وين اوصلها لك في الرياض رغم اني محدد مدينتي وواضحه لكن استهبال الدعوه عندهم وتعطيل للعميل ، اخر مره اتعامل معهم.

Don't bother ordering anything online and have it shipped by UPS. They will simply not deliver, not call you, and later claim they could not find your address even when you give them a full address. All other delivery companies found me without any issues. UPS consistently fails to do so.

People keep saying this is the worst shipping company
I think this is the worst company of all
staff literally lies to you about your shipment.and then set your shipment to couldn't find your location.based on the driver request who literally was at my door but came in a time I wasn't there.and I told him give me anytime and I will be there.never faced such problems with any company

this is a joke.

Worst customer service, they kept my shipment without answering their phones! What a joke shipping company.

شركة سيئه جدا خدمة عملاء سيئه جدا جدا إلى مالانهايه لاانصح بالتعامل معهم عندي شحنه متأخره ليه اربع ايام ومفيش اي حد افادني بأي معلومة خدمة العملاء لا يردون وبعد محاولا رد الموظف وسكر المكالمة في وجهي
شكرا ups

Worst agent ever

Called the customer service for parcel to be collected by the king Fahad branch and the employee was not helpful at all

ما فيه مراجعين ولقيت موظف طيب وشييك على الكمبيوتر وقال بالمستودع. ورحت للمستودع بحي الجزيرة. نقصت نجمه بسبب ان رقم خدمة العملاء بفلوس وليس مجاني

Staff is very polite and patient. The only issue is the parking, theres hardly any available. Ever.

لي يومين وانا اتصل على الرقم الموحد ولا فيه اي رد ومن كثر ماسمعت قصه مؤسس الشركه حفظتها ياحسافه الرصيد الي طار

Poor service, hope the head of this company can make something to improve or just leave this market, since is evident is out their control.

The worst customer service ever! They give you a guarantee that they won’t deliver your shipment when you ask for their help! Didn’t face any establishment that is so disrespectful to clients; they lie and offer you non sense statements ; anything that irritates you.

فرع جيد لاستلام الطرود منه والعاملين متعاونين. أما كتوصيل فخدمتهم سيئة ولا ترتقي لمستوى الشركات المنافسة لأسباب منها عدم الإلتزام بمواعيد التسليم، وإجبارك على إرسال الموقع للسائق على الرغم من أنه موضح بشكل كامل على الطرد، خدمة العملاء هاتفياً سيئة وبالكاد يتجاوب أحد معك.
Good branch to receive your packages from and the workers are helpful and friendly. But as a delivery service they're bad and they are way behind their competators for reasons such as delivering your packages after the supposed delivery date, you must send the location to the delivery guy otherwise he won't come even though the address is clear on the shipping label, customer service on the phone is bad and you're lucky if someone answered.

ما ودي احط حتى نجمه للاسف الفرع ومديره و الشركة عامة في اسوء حالاتها شحنة الى الباحة جلست من الاربعاء الى الاثنين القادم هههههه لو أنهم يستخدمون جمال وبعارين كان قدها وصلت لكن من أمن العقوبة اساء الأدب جعلهم يصرفونها بعلاج انفسهم ومن ياكلها معهم واشوف فروعهم مغلقة حذاري منهم لا تعلم بوضعهم الا بعد دفع فلوسك بلغت اللهم اشهد تكررت الحركة من الشركة لي مرتين حتى لا احد يقول ظلمتهم ، رجاء أخواني من كل متضرر رفع شكوى للشركة الأم بامريكا

طلبيه لها اسبوعين يكلموني واوصف لهم البيت الدوام والاستراحه ولاحد يجي ايست منهم رحت للفرع قال نطلبها لك من المستودع وللحين ماوصلت ،، والرقم الموحد لافيه رد الي ولاحد يرد سئ جدا جدا جدا

I've had pigeons who delivered messages faster and more reliable than them.never using UPS again.

Alert: STAY AWAY!
Worse delivery service ever!

The shipment is out for delivery since 10: 00 AM, and now it's 7 PM (already closed) and I got nothing! Not a call nor an apology NOTHING!

I paid extra $$ to get my package today, but now I have to wait 2 more days to get it HOPEFULLY, Cuz they're closed on Friday. Not acceptable.

Do yourself a favor and go to other delivery services!

Worst delivery service on Earth!

My package from Extra Store is held at UPS warehouse for almost 2 weeks.

I was advised to take the package in their main depot at Exit 17!? If I wanted to take it quickly. What's the use of the shipment fee paid upon buying the product? That's pathetic.

The staff's alibi at the reception is not acceptable for a courier company that claimed as the largest delivery company.

Beware of the annoying updates in the UPS tracking system that says "Your package is being held for a future delivery date". The update starts from 8th, 10th, 12th, 14th, 17th, 18th and until 19th November.

UPDATE: I received my package by picking up at their branch office after 12 days upon constant follow up; whilst not to mention the time and money losses for a package paid for a shipment fee that's supposed to be deliver at my address.