I've been on Friday and the display was almost empty apart from few cakes, probably left over from pervious days.overpriced for the quality I got.plus, the cashier didn't print automatically the invoice.he kept asking customers whether they need it or not and accordingly he will print.
جدا التنظيم سيء داخل المحل الانتظار ياخذ وقت انا حاجز ومشتري اون لاين تخليني اصف من جديد مع اصحاب طلبات التوصيل اجل وش الفايده من الحجز عندكم ارجو الاهتمام بالعميل قدر الامكان
It’s below average! I ordered the mango graham that costs 366. Basic and no effort at all. They didn’t even use graham crackers. Cheap tea biscuits. I would’ve appreciated if they used fresh cream chante or elevated the canned (gishta) before stuffing it between the layers. Very disappointing honestly
The best cake in town. Fresh and delicious. Whether you are looking for an individual cake or party cake, Lilou should be on of the top options. Ordered two cakes, one Nutella Oreo and the other with Pistachio. Bothe delicious but I like the Nutella Oreo more.
Customer Service is the worst. I cannot find a word to describe it. I have placed an order a week in advance for the party to avoid any delay or issue. Guess what? The driver came to the shop and was informed that there was no order placed for Khobar Branch! Instead it was in Riyadh! Can you believe it? I asked to reorder it for Khobar Branch but they informed me that they cannot produce the cake due to demand. Unbelievable! I spoke with the Customer Service, but there is no service at all they were very unhelpful. You shouldn't run a business with this kind of service.it is so poor. 1 Star is too much for you.
Maybe they have a tasty cake but very bad customer service I ordered a cake yesterday on hunger station and they send a wrong cake claiming the the delivery guy switched the cake and the paper in the cake has the correct number of my order Anyway if there’s a mistake stop blaming the persons and just correct it to avoid more problems When I called Lilou they refused to help me as I ordered from hunger station the lady was very unprofessional by not listening in order to help And on hunger station there’s no phone number to contact to be able to fix the issue immediately as it’s a surprise birthday cake from 1: 30pm to 4: 30 I received the cake only because the delivery guy was a nice person and wanted to help I even spoke to Lilou from the delivery guy’s phone and the lady that spoke to me before refused to answer my call, another person was on the phone I don’t encourage anyone to deal with them hey need to change there service and place correct people in correct places.
Cakes are good, but two stars for not opening on time. Store posted hours are 12noon. And I'm still waiting outside 50mins past that. My fault for waiting. Unlikely to waste my time in the future.
جيتكم يوم الاربعاء ساعة 10 و5 دقائق فرع الخبر لقيته مقفل وشفت في احد داخل ولاني جايه مشوار من الدمام طقيت عليهم الباب طبعا الي واقفه عند الكاشير تناظرني ولاحتى كلفت نفسها تجي تكلمني وتقول مقفلين او حتى تأشر بيدها سفهتني كأنها ماتشوفني تصرف غبي واستفزازي جداااا جدا في محلات بتصرفاتهم يخسرون زباينهم
تم دفع الفاتورة وتبلغ قيمتها ٣٥٠ تقريباً وتم إبلاغهم بتجهيز الطلب قبل إستلامها في الموعد المحدد ومع الأسف الشديد والسمعة الخلابة ان تم ركني ٤٠دقيقة على ساق وقدم. "طبعاً كل ١٠ دقايق يقولون الطلب شوي ويجهز ، عالعموم تجربتي معهم فاشلة وبإذن الله لن تتكرر " - المقصودين: الخبر ، قرية القصيبي
The dumbest store to by a wedding cake from. They literally have no rules on how to deliver the cake which makes it hard. Every time I asked they gave me new rule. Honestly, what kind of a business sells a huge cake with no delivery? Might as well throw my money away. في حياتي ما شفت تعقيد مثل هذا المحل. عشان تشتري كيكة زواج قالوا ما يوصلو وفوقها قليل الادب معانا. يعني يا تقولولي ايش الشروط او تقولو لا، مو تلفو وتدور. قسم بالله ماله فايدة المحل، احد يسوي كيك قد سيارة ويقولك ما يوصل؟!
تعامل غير احترافي قفل قبل اذان المغرب ب١٠ دقايق حرفياً قبل الأذان الموظفين جالسين خلف الستائر وقت الصلاة، والأهم من ذلك ما يردوا على اتصالات التلفون على الرقم ٩٢٠٠١١٢٥٨ على فكره هذي تفاصيل صغيره تترك انطباعات غير جيده لدى العميل هذا يسمى هراء وعبث وليس خدمة وإلتزام بأوقات الصلاة.
كيك احترافي من الدرجة الأولى يناسب فقط طبقات الأثرياء لان سعره غالي جدا بالنسبة لمتوسطي الدخل. كيك فاخر من الاخر لكن الاسعار يلزم مراجعتها ليتمكن عامة الناس من الاستمتاع بالمذاق الخرافي للمخبوزات.
I think the deserts were OK, but maybe not the value for money for the prices. Didn't enjoy the deserts as much as one would from a premium patisserie. Dates walnut cake felt a bit dry and the pistachio melo melo a bit too sweet. The pink mini cake had so much rose water, the kids said it tasted like perfume.
شغلهم مرتب وانیق وراقي ولذیذ ویجمل واقترحت علیهم یحطون باقات ورد یومیه لان انا جیتهم باخذ کیکه وکنت ابي باقة ورد بروح زواره ومافیه محل ورد قریب منهم ورحبوا باقتراحي وحطوها ملاحظه عندهم ان شاء الله یسوونها لان جد المکان رقي وفخامه ویستاهل الکمال
You must try their Nutella Pistachio cake.it's the best. I would eat it again and again with no feel of regret.eat it cold or warm as both has it's own moment of joy
Their sweets are delicious. The Nutella cake is so tasteful and yummy. They have lot of sweets and cake options. Definitely you are going to find something that makes you happy when you eat it. The staff and service are good also. Their packaging is elegant as well.
كيك لذيذ و مميز الكيك متنوع و متوفر بدون طلب مسبق و الطعم يمي لذيييذ و أسعارهم حلوة و الأحجام ممتازة و متنوعة و الكتابة على الكيكة مجاناً. و كيك المناسبات بديزاينات روعة و مميزة بطلب مسبق. عندهم ساندويتشات و سلطات و بعض الأصناف المالحة و لكن ماجربتهم.
المحل يفتح طوال أيام الأسبوع فترتين من الصباح إلى الظهر و من العصر إلى الليل. ماعدا الجمعة من الظهر و اقترحنا عليه ١) يفتحون فترة وحدة لأنه الفترة من الظهر إلى العصر مهمة خصوصاً للموظفين ٢) يكون فيه جلسات و كافي و فطور
راقي جدا في التعامل و اسعارهم في متناول الجميع الصراحه ما اتوقعت التعامل و النظافة هذي كلها و اسعار رخيص بنسب إلى موقهعم المناسب و اتمنى إلى فتح اكثر من فرع في المنطقة الشرقية
If you like pistachios and chocolate, their pistachio chocolate cake will change your life! It’s super light and crunchy! You could probably go through 3 cups of coffee with this thing. Even the baristas are super friendly and excited about the offerings. Love coming here!
Now open! Correction to previous reviews on this place! This isnt a restaurant nor a coffee shop! This a pastry shop and they have the best cakes and has my favorite brownies (almost the same as Dello Mano in Australia) ️